FAQs

Yes, absolutely. We prioritize your privacy above everything else, as outlined in our Privacy Policy. Your feedback is securely directed to the independent professional you hired, and your data is never scraped or sold by Consumer Metrics Inc to any third-party company, individual or advertisers. Consumer Metrics Inc will never ask for any private or personal information such as date of birth, SIN number or any financial information. We are only interested in your opinions and feedback regarding your residential contractor.

Your real-time input allows your contractor to gain recognition for a job well done, or provides them with an opportunity to address any concerns you may have. Providing feedback helps them to maintain a high level of quality service and provides valuable feedback in support of your local professional.

Your customer’s feedback is only viewed by yourself and Consumer Metrics Inc. We do not share, sell or provide any feedback data to any advertisers, competitors or third-party companies or individuals without your express written consent.

You, as a client of Consumer Metrics Inc, own 100% of your customer feedback data. We treat your feedback as a proprietary business asset. Your customer feedback data is deleted from our records upon termination of your plan.

Our special digital feedback forms are incredibly easy to share. You can text, email or provide a QR code for your customers to receive. There is no software to learn or dashboards to log in to.

Eighteen months of access, paid once, with no extra fees and no auto-renewal: the customer survey system, your first insights after ten submissions and monthly after that, quarterly reports, and telephone and email support.

Consumer Metrics only works with contractors whose customers rate them 80 or higher. If your score comes in under 80 we cannot take you on at this time. You are welcome to try again at a later date.